Please contact the following accordingly for your inquiries to avoid any inconvenience. Customer Support Service is only available on business working days from Monday to Friday, 10 am to 5 pm (MYT). Weekend inquiries are available for section Product Information via Instagram only.
*Please choose the subject as the categories below of your email carefully to avoid delays in your solution/problem. For example, if you would like to inquire about shipping, use “Local & International Shipping” as the subject of your email.
By Email at [email protected]
a) Return and Exchange (Currently unavailable due to the pandemic COVID-19)
Please read the Return and Exchange Policy before proceeding to contact us. Please state out your order ID and reason for return or exchange. You may be required to provide a photo of your item (the one/s you claim for return or exchange) as evidence of faulty goods.
b) Local & International Shipping
If you experience receiving no emails from us once the order is placed as well as payment is made. Please allow 24 hours for us to proceed. However, please email us if you still do not receive any confirmation from us after 24 hours.
A confirmation email may only be sent to you during business working days. For example, if you place an order on the weekend, you may not receive an order confirmation until the next working day.
For Malaysia, if you are inquiring about the cost of delivery, please simply add your items into the cart and proceed to check out and you will be shown the total amount including the shipping fee. For International Shipping, this option is currently unavailable. It will be updated on the Website when it’s available.
Please do contact us if you can’t track your shipping after receiving the tracking code for two days. If your order is a pre-order item, you will be informed or notified only when your item is about to be shipped.
c) Reward Memberships (Coming soon)
For any updates of Reward Membership, we will make an announcement on our Official Social Media Account: Instagram @apmoclub, Facebook @apmoofficial, and on our website. Please read our Reward Member Terms and Conditions before contacting us.
Anniversary dates may be different every year. We will notify you via email when the date is confirmed.
If you would like to change your personal information such as email address, contact number, and address or shipping address, please do email us as soon as possible to avoid any inconvenience caused for benefit claims and delivery.
If you would like to know more about your purchase spent record for the year, please email us. However, you will be informed in advance before claiming your benefit.
d) Technical Issues
Please email us if you experience any dysfunctionality from our website, (www.apmoofficial.com) such as placing an order, being unable to proceed to make payment (you may choose the Manual Payment method), viewing products, and etcetera.
If you have any complaints or wish to assert any of your rights in relation to goods purchased on this Website.
For marketing, brand, or product collaborations, please email [email protected].
By Instagram Direct Message Only
This section of customer service is available for weekdays and weekends.
a) Product Information
You will easily be able to find our product information on each product in the description section. If you are looking for the size of the jewelry, you may proceed to view our size chart by clicking here. You may also read our Jewelry Care instructions if you need them. If you do not find an answer for our products, you may email us at [email protected], but be noted that we will only reply to your email on business days.
b) Manual Payment Verification
Kindly take a clear snapshot of your ATM Fund Transfer receipt or an Internet Banking Transaction screenshot and notify us through our Social Platform (Instagram) along with your Order ID for payment verification.